Terms & Conditions

OVERVIEW
These Terms and Conditions apply to any tours booked with Jayva African Adventures. These Terms &
Conditions govern the contractual relationship between Jayva African Adventures and yourself. Please
read these Terms and Conditions carefully as by booking any tour with Jayva African Adventures you
acknowledge that you have read and understood these Terms and Conditions and you accept and agree
to be bound by these Terms and Conditions. If you have confirmed a booking on any tours with more
than one client named and booked on such a booking, you shall be deemed to have accepted these
Terms and Conditions on behalf of all clients named in the booking (including minors and those with a
disability) and therefore all clients in that group indicate their acceptance and agreement to these Terms
and Conditions. The client who confirmed the booking is considered to be the selected contact person
for all other clients named in that booking.
1. DEPOSITS & FINAL PAYMENT
Upon booking a tour with Jayva African Adventures 30% deposit is required to secure the tour and begin
the necessary booking processes and ground preparations. An invoice will be sent to the client together
with the payment instructions.
The final balance payment of the tour booked is required no later than 7 days before the tour starts.
Bookings made within 7 days of the tour start date should be paid in full.
Payments made to the bank account will be free of bank charges and credit card transaction surcharges
will be 5% of the total amount. Jayva African Adventures is not responsible for any charges levied or
charged by third parties and/or financial institutions and payable by the client as a result of credit card or
other payment transactions in connection with the purchase of a tour and will not refund or return any
fees charged by such third parties in connection with payments made by clients to Sote Tours & Travel
2. BOOKING AGREEMENT
A booking is confirmed and these Terms and Conditions shall apply when Jayva African Adventures have
received the applicable deposit from the client and the client has received written confirmation from
Jayva African Adventures of such booking. The client confirming the booking must be 18 years of age and
above and agrees to provide full, complete, and accurate information as requested by Jayva African
Adventures to confirm the booking. Any client confirming a booking on any tours with more than one
client named and booked on such booking represents and warrants to Jayva African Adventures
that:
1. i) They have all requisite consents and authority to make such a booking on behalf of all other
clients named on the booking and have communicated all necessary information to the other
clients in order for them to give free and fully informed authorization to do so.
2. ii) The information that they have provided regarding all clients is complete and accurate, and
they have obtained all necessary consents and permissions to share such information with Jayva
African Adventures for the purposes of completing the booking.
3. CANCELLATION POLICY
A client may cancel their booking by notifying Jayva African Adventures. The applicable cancellation fees
shall be determined with reference to the date on which the request to cancel is received by Jayva
African Adventures and are expressed hereinafter as a percentage of the total price paid for the canceled
tour.
(a) Cancellation received 61 days or more before the tour starts: No Cancellation Fees will be charged
(b) Cancellation received 60 days before the tour starts: 30% Cancellation Fee will be charged
(C) Cancellation received 30 days before the tour starts: 50% Cancellation Fee will be charged
(d) Cancellation received within 15 days or in the case of a ‘No Show’ 100% Cancellation Fee will be
charged
(e) Tailor-made tours may be subject to alternative cancellation terms, which will be communicated to
applicable clients at the time of booking.
Cancellations must be made in writing.
In the unlikely event that we have to cancel a tour for any reason, we will try and offer the choice of an
alternative arrangement or you will receive a full refund. We will do our out-most to inform you about
any cancellations earliest possible and the latest 15 days before commencement of our services.
4. TRAVEL INSURANCE
Jayva African Adventures does not provide travel insurance therefore the client must obtain travel
insurance from their home country with the minimum recommended medical, evacuation, and
repatriation coverage covering all applicable dates of any travel with Jayva African Adventures and this
insurance must cover personal injury and emergency medical expenses. It is strongly recommended that
clients also extend their coverage to include cancellation and all other expenses that might arise as a
result of loss, damage, injury, delay, or inconvenience occurring to the client. The cost of the tour does
not include any insurance coverage for the client, and that the client is required to obtain separate
coverage at an additional cost to the tour price. When obtaining travel insurance the client must ensure
the insurer is aware of the type of travel to be undertaken so that the insurer may properly cover travel
on the applicable tour.
5. MEDICAL CONDITIONS
All clients are obligated to truthfully provide requested relevant medical information to Jayva African
Adventures upon booking their tour. Clients are responsible for assessing their own suitability and
capability to participate a tour with us. All clients should consult their physician regarding their fitness
for taking part in the booked tour. Jayva African Adventures recommends all clients to seek their
physician’s advice regarding necessary or advisable vaccinations, medical precautions, or other medical
concerns regarding the entirety of the client’s travel with Jayva African Adventures does not provide
medical advice.
Adventure tours provided by Jayva African Adventures involve visiting remote or less developed regions
of Tanzania, where medical facilities may not meet the standards of those found in a client’s home
country. The condition of medical facilities in these areas varies and Jayva African Adventures makes no
representations and gives no warranties in relation to the standard of such facilities or medical
treatment in those regions.
6. SPECIAL REQUIREMENTS
Jayva African Adventures will strive to accommodate the special requests of clients, including (without
limitation) dietary and accommodation requests, but such requests do not form part of these Terms and
Conditions of the contract between the client and Jayva African Adventures is not liable for any failure to
accommodate or fulfill such requests.

8. GUARANTEED DEPARTURES & CANCELLATION OF A TOUR BY JAYVA AFRICAN
ADVENTURES
Jayva African Adventures guarantees all scheduled group tour departures that have been booked by a
client shall depart as scheduled (subject to reasonable itinerary changes). Brochures and other printed
materials displaying tour information and departure dates are subject to change, and such dates are
excluded from this guarantee. A departure shall become guaranteed once at least one client has a
confirmed booking. This guarantee is not applicable in Force Majeure situations.
If a tour is cancelled by Jayva African Adventures before the agreed date of departure for reasons not
arising from Force Majeure or the fault or negligence of or within the reasonable control of the client,
the client shall have the choice of:
accepting from Jayva African Adventures a substitute tour product of equivalent or superior value, where
such substitute is reasonably available; or
accepting from Jayva African Adventures a substitute tour of lower value if no tour of equivalent or
superior value is reasonably available, and to recover from Jayva African Adventures the difference in
price between the price of the tour originally purchased and that of the substitute tour; or accepting
from Jayva African Adventures a full refund of all monies paid for the cancelled tour.
Jayva African Adventures is not responsible for any incidental expenses or consequential losses that the
client may have incurred as a result of the cancelled booking such as visas, vaccinations, non-refundable
flights or rail, nonrefundable car parking or other fees, loss of earnings, or loss of enjoyment, etc. Jayva
African Adventures reserves the right to issue a full refund in lieu of the choices above, in its sole
discretion. Where after departure a significant element of the tours as described cannot be provided,
Jayva African Adventures will make suitable alternative arrangements for the continuation of the tours. If
it is not possible to provide a suitable alternative or the client reasonably rejects any suitable
alternatives, Jayva African Adventures will provide the client a refund of unused tour products or tour
product portions.
9. CANCELLATION OF A TOUR BY THE CLIENT
If the client is prevented through reasons completely beyond such client’s control from proceeding with
a tour as booked the client may, if possible, transfer his/her tour booking to a person who satisfies all the
conditions applicable to the tour, provided that the client gives notice to Jayva African Adventures of the
client’s intention to transfer no less than 14 days before the date when the tour departure is due to take
place. Where such a transfer is made, the transferring client and the transferee client shall be jointly and
severally liable to Jayva African Adventures for payment of the price of the tour (or, if part of the price
has been paid, for payment of the balance) and for any additional costs arising from such transfer. For
private tours, Jayva African Adventures can also reserve the tour for a client should they decide to
postpone the tour to a later date. The client however will be responsible for paying cancellation fees as
per the cancellation policy and also for any unforeseen extra costs which arise until the client does the
tour at a later date (i.e – accommodation costs, transportation costs, fuel costs, dues, taxes or fees
chargeable for services such as third party supplier costs, currency and exchange fluctuations, park fees,
increases in taxes, or government action which impacts the price of the applicable tours).
10. CANCELLATIONS AND CHANGES
The Client acknowledges by booking a tour with Jayva African Adventures that the nature of adventure
travel, especially in Africa, requires considerable flexibility and acknowledges that they will permit
reasonable alterations to the tour and/or itinerary by Jayva African Adventures. The client acknowledges
their understanding that the route, schedules, timings, accommodations, itineraries, amenities and
mode of transport may be subject to change without prior notice due to circumstances or events, which
may include sickness or mechanical breakdown, incidents in the location where the tour will be
operated, flight cancellations, strikes, events emanating from political disputes, entry or border
difficulties, extreme weather and other unpredictable or unforeseeable circumstances which are beyond
the reasonable control of Jayva African Adventures and that Jayva African Adventures is not liable to any
client for such changes or amendments.
Jayva African Adventures shall not be liable to pay any discounts or refunds for missed or unused
services which were missed or unused by the client due to no fault of Jayva African Adventures, its
suppliers, or representatives, which shall include any termination of the client’s participation in the tour
due to the client’s own fault, negligence or breach of these Terms and Conditions.
Although Jayva African Adventures will strive to ensure that the tour you have booked goes as planned,
we do not guarantee that we will abide by the agreed tour itinerary and we, therefore, reserve the right
to amend the tour itinerary where doing so may be necessary or advantageous. We will strive to notify
you of any changes prior to the tour departure. However, Jayva African Adventures is not obligated to do
so, nor shall not be liable to pay any refunds that may be claimed to result from such changes. Jayva
African Adventures is not in control of the management of the accommodation providers we use on our
tours. Therefore, in some circumstances, we may be notified by our accommodation providers that our
reserved accommodation is no longer available, due to reasons that are beyond our control and not the
fault or negligence of Jayva African Adventures. In such circumstances we will provide alternative
accommodation of at least the same standard or higher standard.
Where it may be absolutely necessary to amend the tour itinerary during the tour, the tour guide will
arrange the best available alternative. The decision to do so will rest on the tour guide and his/her
decision is final. This is mainly applicable but not limited to mountain climbing products where the guide
believes the client is not able to continue with the climb due to illness, injury, extreme weather, or other
factors beyond the guide’s control.
12. COMPLAINTS
The client agrees to bring any complaints regarding a tour to Jayva African Adventures as soon as
possible in order to provide Jayva African Adventures with the opportunity to address such complaints
properly. The client agrees to inform the head guide or other designated Jayva African Adventures
representative at the earliest opportunity. Jayva African Adventures assumes no liability for complaints
that are not properly brought to the attention of Jayva African Adventures with sufficient notice for Jayva
African Adventures to resolve or attempt to resolve any client complaints. Any complaint made after the
completion of a tour must be received in writing by Jayva African Adventures within 30 days of the end
of the tour in question.

17. AMENDMENTS
Jayva African Adventures reserves the right to update and/or alter these Terms and Conditions at any
time and shall post the amended Terms and Conditions on the Jayva African Adventures Website. Any
such amendment shall take effect 10 days following their posting to the Website. The latest Terms, as
amended, may be accessed any time on the Jayva African Adventures website, or will be sent to clients
upon their written request to Jayva African Adventures. Clients shall be deemed to have accepted any
amendments to these Terms and Conditions on the date that is 10 days after their posting on the Jayva
African Adventures website. Jayva African Adventures recommends that all Clients refer to the Terms
and Conditions prior to their travel to familiarize themselves with the most up-to-date version of the
Terms and Conditions.